At EmbroideryWizz.com, your privacy is a top priority. Please read our Privacy Policy.

Overview

At EmbroideryWizz Store, safeguarding your privacy is of utmost importance. This “Privacy Policy” aims to provide you with insights into the data we collect and how we utilize it.

Registration

EmbroideryWizz insists on shopper registration with a valid email address, which serves the purpose of facilitating communication regarding purchased designs. Shoppers are required to set a password, granting access to their acquired products and enabling the use of personalized features like profiles, wish lists, downloads, and order history. Be assured that EmbroideryWizz upholds the privacy and security of your email address, name, and password. We do not engage in the sale, exchange, or trade of this information with any third party.

Any sharing of your personal data with third parties will strictly adhere to the guidelines outlined in our privacy policy. Your information will be retained for the duration of your active account. Should you decide to close your account, please contact us at support@embroiderywizz.com. We will maintain your information as required to fulfill legal obligations, resolve disputes, and uphold our agreements. Following registration, shoppers will receive a confirmation email, providing a record of their registered email address on the site.

Payment

At EmbroideryWizz, we employ Stripe for payment processing, prioritizing your card data’s security. It’s important to note that we do not retain your card information on our servers. Instead, we utilize robust encryption methods in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) to safeguard your data during the payment process.

We only retain your purchase transaction data for as long as it is required to finalize your transaction. Once the transaction is successfully completed, we do not store any of your purchase transaction details. Your data’s security and your privacy are paramount to us.

Refund Policy for Digital Products

At EmbroideryWizz, we trust that your experience with our products will be seamless and issue-free. Nevertheless, should the need for a refund arise, Team Falcon stands ready to assist you. The circumstances under which you may initiate a return or refund for your digital product are as follows:

Please be aware that you must reach out to us within 24 hours of your purchase.

1. In the event of receiving damaged or corrupted files.
2. In the case of unintentionally purchasing the same design multiple times.
3. If you happen to receive incorrect files.
4. It’s important to note that after 24 hours have passed, refund eligibility will no longer apply.

Refunds will be processed through Stripe or issued as store credits, depending on your preference. You can anticipate your refund to be completed within 7 business days of the request. Your satisfaction is our top priority.

Personal Identification Information

We may gather personal identification details from Users through various means, including but not restricted to, when Users explore our website, register, place orders, subscribe to our newsletter, complete a form, engage with our social media profiles, or participate in other activities, services, features, or resources available on our Site. Users may, as appropriate, be requested to provide their name, email address, mailing address, and phone number. It’s important to note that Users have the option to visit our Site without revealing their identity. We will solely collect personal identification information from Users if they willingly provide such details. Users have the right to decline to provide personal identification information, though doing so may limit their participation in specific activities related to the Site.

Web Browser Cookies

To improve the User experience, our website might utilize “cookies.” These cookies are stored on Users’ hard drives by their web browsers for record-keeping objectives and, occasionally, to collect data about them. Users have the option to configure their web browsers to decline cookies or to receive notifications when cookies are being transmitted. However, it’s important to be aware that disabling cookies may impact the proper functioning of certain parts of the Site.

How We Protect Your Information

We implement suitable procedures for gathering, storing, and handling data, along with security measures, to guard against unauthorized access, modification, disclosure, or loss of your personal information, username, password, transaction details, and data stored on our Site. The exchange of sensitive and confidential information between the Site and Users is conducted through a secure SSL-encrypted communication channel and is further shielded by digital signatures for added protection.

Testimonials/Reviews

On our website, we showcase testimonials and reviews from contented customers, alongside other forms of endorsements. With your explicit permission, we may feature your testimonial along with your name. If you would like to make changes to or remove your testimonial, please don’t hesitate to reach out to us at support@embroiderywizz.com

Promotional Mailings and Newsletters

We send out email newsletters on a weekly or monthly basis, providing details about new designs and promotions. All customers have the option to opt out of receiving our weekly updates. You can do this by completing the Contact Falcon Embroidery form on the Website or by responding to one of our promotional emails and asking to be removed from our mailing list.

Contacting EmbroideryWizz

If you have any questions about the privacy policy or need to contact us, please use the following methods:

Email: support@embroiderywizz.com | Phone: 913-444-9181